Shipping Page

Where does RedBox Rx ship?

We ship to all 50 states within the United States including Alaska and Hawaii, and to Washington D.C.; international shipping is currently not available. We will mail your prescriptions to the address listed as your shipping address in your RedBox Rx profile; this includes P.O. boxes. Please make sure you keep your address updated; you can make changes in your profile.

How long does it take for my order to be processed and shipped (all states except California)?

Prescriptions that are paid for by 12 p.m. CST Monday-Saturday will ship that same day via USPS Ground Advantage from our secure facility in Des Moines, Iowa.
Payments received after 12 p.m. CST Monday-Friday will ship the following day.
Payments received after 12 p.m. CST on Saturday-Monday at 12 p.m. CST will ship Monday.
Once your order has shipped, you will receive tracking information via email from us within 48 hours. You may receive a message directly from the carrier as well. All packages are shipped at no charge to you via USPS Ground Advantage. Expedited shipping options are available to purchase and can be made during the checkout process or by contacting us directly by calling 844-733-2697.

For California addresses: How long does it take for my order to be processed and shipped?

We have a pharmacy facility in California that packages and ships our prescriptions to you in those two states. That means you will receive your prescription sooner than if it were shipped from Des Moines, Iowa.

• Prescriptions that are paid for by 12 p.m. CST (10 a.m. PST) Monday-Friday will ship the same day.

• Payments received after 12 p.m. CST on Friday through Monday at 12 p.m. CST will ship on Monday.

Once your order has shipped, you will receive tracking information via email from us within 48 hours. You may receive a message directly from the carrier as well. All packages are shipped at no charge to you via USPS Ground Advantage. FedEx expedited shipping is not available.

How long will my delivery take once processed and shipped?

Prescriptions are shipped for free via USPS Ground Advantage. The reported shipping time on their website is estimated at 2-5 business days but is not guaranteed by USPS. We also offer expedited shipping options through FedEx for your convenience. There is an additional charge for shipping via FedEx. Unfortunately we cannot be responsible for delays due to severe weather. During the holiday season, shipping times from our carrier may be extended due to an increased package volume.

How do I have prescription delivery expedited?

You will choose your shipping option at the payment Checkout screen, which is after you have answered your medical questions but before submitting your answers to the medical provider or when you are paying for treatment through the “Review and Pay” link on the Visit Summary page of your account. If you need any assistance, give us a call us at 844-733-2697.

How much do you charge for shipping?

Standard shipping is free! Standard shipping is done through USPS Ground Advantage to all states.

We know that sometimes you need your medication more quickly. We offer several options for expedited shipping; those are detailed below. You will choose your shipping option at the Checkout screen, which is after you have answered your medical questions but before submitting your answers to the medical provider. If you change your mind on your shipping option after you have completed the Checkout screen, call us as soon as possible at 844-733-2697 so we can assist you.

• FedEx Home Delivery $18.55

• FedEx 2-Day $27.28

• FedEx Standard Overnight $46.82

How will my refills be shipped?

Refills are automatically shipped for free via USPS Ground Advantage. If you need a refill sooner, you can refill early and select an expedited shipping method. To do this, go to the Treatments page within your account section, find your medication, click “Refill Now,” and choose your shipping option.

What happens if my prescription gets returned?

Your order will be returned to our pharmacy. You have 30 days to reach out to RedBox Rx to confirm the shipping address and request reshipment. We will reship the order USPS First Class for a reprocessing fee. Expedited shipping options are also available for an additional charge. If you have not contacted us within 30 days, your prescription(s) will be destroyed. Please note that returned orders are not eligible for refunds.

What are my expedited shipping options?

We offer several expedited shipping options through FedEx. FedEx Home Delivery is available for an additional charge of $18.55. Delivery takes 1–5 days. Another option is FedEx 2Day which is available for $27.28. FedEx 2Day shipping delivers your package by the end of the second business day. FedEx standard overnight is $46.82 and delivers your order by 8pm on the next business day. Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8 am may not be picked up from the pharmacy until the following day. It is important to know that FedEx considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday.