RedBox Rx FAQ

RedBox Rx was built to save you time and money by offering convenient care on your time at affordable prices. We keep prices low by using technology to efficiently evaluate and treat patients with licensed medical providers and have low prices on medications by purchasing directly from FDA-licensed manufacturers. The result is a lower overall cost to be treated without needing any insurance.

Redbox Rx treats any human patient 18 and older (sorry pets!) who desires to have control of their own care through convenient, affordable access to providers and prescription treatment. Our services are available across the entire United States, in all 50 states and D.C.

The biggest differences are convenience and the use of technology. You can begin the treatment process for any condition from the comfort of where you are any time-of-day 24/7. There is no driving or waiting in an office. In fact, most of our services do not require a live video or phone call with a provider; simply fill out a questionnaire and a provider will review and prescribe treatment, if appropriate.

Your information is safe with RedBox Rx. We follow all required state and federal guidelines surrounding your payment information and personal health information. In addition, we have LegitScript certification and never share your information outside of our organization. To learn more, review our terms of use, HIPAA notice, and privacy policy.

No, RedBox Rx does not share or sell your information for marketing or targeting! All of your information is stored safely, and is solely used for medical record purposes, allowing us to treat you the best way we can. Your medical information is only available to you, or a medical provider.

RedBox Rx offers a range of services including both subscription-based and non-subscription options. Our weight management services require a subscription, covering the cost of medications, consultations, and more. For non-subscription services, we provide transparent pricing upfront before any consultation or medication purchase. If your prescribed medication includes refills, they are automatically scheduled based on when the medication is expected to run out for your convenience. We aim to simplify the refill process by allowing you to refill early, pause refills, or order multiple refills directly from your account.

We believe in affordable, convenient, access to high-quality healthcare and prescription treatment by meeting customers where they are: literally anywhere there’s internet access. We are committed to offering doctor visits and prescriptions at affordable prices so that everyone has access. We believe in providing tools that put you in control of managing your prescriptions- refill early, pause refills, change refill quantities for example. Finally, our teams work tirelessly every day to provide exceptional customer service. We sincerely appreciate your business and trusting us for your care.

One of the biggest advantages of RedBox Rx is the ability to receive care in a fraction of the time it would take for a traditional appointment and doctor visit. You can create an account, complete your telehealth visit and have medication on the way to your doorstep in minutes.

RedBox Rx prescriptions can be mailed to all 50 U.S. states and Washington D.C.

We are restricted by state law from treating Erectile Dysfunction and Premature Ejaculation in North Dakota and South Carolina, but can treat other conditions in these states.

Our goal is to make it convenient for you to be evaluated and receive treatment while following all state and federal regulations on how telehealth shall be conducted. All our customers utilizing Mental Health Services (Depression, Anxiety, Adult ADHD, Insomnia) are conducted through a live video visit. For all other services, except where required by law, the medical provider will evaluate you by reviewing your intake form where you provide personal information and answer questions. Our medical team may reach out by phone for clarifying questions. Because we believe in making our providers accessible, all new and existing customers have the ability to consult with the medical provider by phone or video.

RedBox Rx has licensed providers in all states. Our healthcare professionals are physicians, pharmacists, and advanced registered nurse practitioners. All RedBox Rx providers are licensed and trained to provide care in the conditions that we offer. Our providers are dedicated professionals who strive to provide the highest level of care to each patient and do so with kindness and dignity.

The process of creating an account and filling out a medical assessment can be completed in minutes. This can be completed anytime 24/7. During the hours of 7 am - 9 pm CST Monday-Sunday, a licensed medical provider will then review your information and continue with prescribing treatment if appropriate.

Some conditions (mental health specifically) and states require by law that visits are completed through video. You can schedule a time that is convenient for you. Our U.S. licensed medical professionals are available for live video consultations daily 7 a.m. to 9 p.m. CST. Most patients can schedule an appointment within 1-2 days.

For all other conditions, a provider will typically review your information within 24 hours and prescribe treatment, if appropriate. If your evaluation has not been completed within 24 hours, please contact us at +1 (979) 315-1019. You will know the evaluation has been completed when it is no longer listed under closed on the visits tab of your RedBox Rx account.

Yes. It is your right to have your prescription filled at the pharmacy of your choice. You may change the pharmacy at the Checkout screen before submitting your information to the medical provider for evaluation. The pharmacy cannot be changed once the form has been submitted to the medical provider. If you choose any pharmacy besides RedBox Rx, you will be responsible for the full cost of the provider evaluation. When you choose RedBox Rx pharmacy, the provider fee varies but is as low as free.

You may use a pharmacy other than RedBox Rx by selecting “change pharmacy” in the visit checkout screen. Please note that once you have paid for your visit, the fulfilling pharmacy cannot be changed.

RedBox Rx is intended to be a complement to your primary care physician, not a replacement. You should always keep your primary care physician and any other providers involved in your care informed about your RedBox Rx care. Just contact our medical support team at any time to share your medical information with your primary care physician and the rest of your care team.

No. Every patient must have their own account. Your account is your personal medical record. To protect your privacy and medical information we recommend that you do not share you login information with others. Doing so could allow others access to your personal information.

No. There is no subscription or membership fee to use our services. Our prices are transparent and clearly shown to you prior to completing a consultation or purchasing medication. If medication is prescribed and has refills, you will receive refills automatically on a predetermined schedule based on when medication is expected to run out. We do this for your convenience. We believe in making it easy for you to manage refills and that’s why you can refill early, pause refills, or order multiple refills all from your account.

Provider evaluations range from free to $69 depending on the type of treatment you are seeking and your pharmacy selection. We do not bill your insurance on your behalf however you may be able to get reimbursed by your insurance. Our provider fees are often less expensive than typical medical insurance copays. All major credit cards, HAS (Health Savings Account), and FSA (Flexible Spending Account) cards are all accepted forms of payment. Charges for any prescribed treatments are not included in the provider evaluation fee.

There is an additional charge to request a refill and continue treatment for a current medication that is filled through RedBox Rx pharmacy. You always can discuss your treatment with a medical provider or pharmacist. If you need to connect with the provider to discuss anything, you will do so by video and there is a fee. There is no fee to discuss your treatment with a pharmacist. To do so, simply call 844-733-2697.

To keep prices as low as possible, we do not bill your insurance on your behalf. However, you may be able to get reimbursed by your insurance. Our provider fees are often less expensive than typical medical insurance copays. All major credit cards, HSA (Health Savings Account), and FSA (Flexible Spending Account) cards are all accepted forms of payment.

You pay RedBox Rx for your medication if you choose to have it filled by our pharmacy.

We know that some medication costs have gotten out of control, and we understand that price matters. While prices vary by condition, we are focused on keeping prices affordable by purchasing most of our medications directly from U.S. licensed manufacturers.

To keep prices as low as possible, we do not bill your insurance on your behalf. However, you may be able to get reimbursed by your insurance. Our provider fees are often less expensive than typical medication insurance copays. All major credit cards, HSA (Health Savings Account), and FSA (Flexible Spending Account) cards are all accepted forms of payment.

To keep prices as low as possible for all patients, we do not bill insurance and therefore do not complete prior authorization requests required by prescription insurance carriers. If your insurance requires a prior authorization, we'd recommend you consider having your prescription shipped from our pharmacy. You'll find the prices are often lower than your insurance copays and your treatment can be shipped right to your shipping address.

Yes, you are able to use your HSA or FSA card to pay for both telehealth and prescription costs. Please email us at [email protected] or call us at 844-733-2697 if you have any issues.

In order to keep prices low and save patients the hassle, RedBox Rx does not accept insurance or discount cards; however, we do accept HSA and FSA cards.

Currently, we offer 2 forms of receipt with purchase, a monograph that comes with your prescription, and an emailed copy. The email copy is the most detailed in regards to amount paid for your prescription and treatment reason. For additional questions please contact your FSA/HSA provider, or for a new copy of your receipt please contact us!

You can use any Visa, MasterCard, or Discover credit card to pay for telehealth and prescription costs. This includes HSA or FSA cards.

To provide you the lowest cost for your evaluation and treatment, the provider evaluation fee (if applicable) and prescription medication cost are charged separately. You shall not receive any other processing or shipping fees (for USPS Ground Advantage 2-5 day shipping) associated with your care. You do have the opportunity to purchase expedited shipping during the prescription checkout process. That charge will be itemized on the invoice for your medication cost.

Exceptional services means getting your prescription processed quickly; our team will process your order and ship the same day it is prescribed, if payment for the treatment has been made by 12 p.m. CST for orders shipping via USPS Ground Advantage. We offer free shipping via USPS Ground Advantage and expedited shipping is available for an additional fee. For more details, please see our shipping policy.

Yes! We can expedite shipping for an additional fee in all states except Alaska, California, and Hawaii. Choose your desired option when paying for your treatment. Free shipping via USPS Ground Advantage is our standard delivery method. For more details, see our shipping policy.

Please see our Refund and Returns & Exchanges policies. As a patient of our practice, your satisfaction is important to us. If you have any questions at all, give us a call at 844-733-2697 so we can address them immediately.

We will mail your prescriptions to the address listed as your shipping address in your RedBox Rx profile. Please make sure you keep your address updated; if you need to update your shipping address that can be done in the My Account section, and select submit profile update request here. These requests can take up to 5 days to process. If you need this to update sooner please call us!

Certain states have legal restrictions prohibiting us from shipping prescriptions. Please email us at [email protected] to discuss your situation.

Yes, we will ship your prescriptions to the shipping address listed in your profile, which includes P.O. Boxes.

Yes, once your prescription has shipped, you will receive an email with the tracking information. You will also receive an email once it has been delivered.

Call our customer service line at (844) 733-2697 or email us at [email protected].

We offer several expedited shipping options through FedEx. FedEx Home Delivery is available for an additional charge of $18.55. Delivery takes 1–5 days. Another option is FedEx 2Day which is available for $27.28. FedEx 2Day shipping delivers your package by the end of the second business day. FedEx standard overnight is $46.82 and delivers your order by 8pm on the next business day. Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8 am may not be picked up from the pharmacy until the following day. It is important to know that FedEx considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday.

Scheduled video visits can be cancelled and refunded up to 24 hours prior to their scheduled appointment.
Video visits can be rescheduled up to 24 hours before your scheduled visit time via your account's visits
section. Simply click the button that says “Reschedule.” If your visit is less than 24 hours away and you need
to reschedule your visit, please call our provider support team at 979-315-1019. It is your responsibility, as a
patient of our service, to ensure your audio and video components are working and that you are in the waiting
room (accessed by the link on the visits section of your account) at the scheduled time of your appointment.
You are responsible for verifying your appointment time/time zone is correct. Refunds and cancellations are
issued at the sole discretion of RedBox Rx.

To cancel your prescription refills (auto-refills), visit the treatments section of your account and click the button
that says, “Stop Automatic Refills.” This will cancel all future refills from automatically being filled and shipped
to you. You will receive confirmation via email once you do so. It is the patient's responsibility to manage their
treatments and stop any refills they do not wish to receive. Orders that have been processed by our pharmacy
cannot be cancelled and refunded.
If you have any questions or need immediate assistance, please call us
844-733-2697.

Weight loss: We understand that circumstances may change, and you may need to cancel your subscription.
You may cancel your subscription at any time without a refund for the remaining subscription period. To ensure
a smooth process, we require your cancellation request to be received 48 hours prior to your billing date. If this
timeline is not met, your subscription will be charged on the next billing date, and the cancellation will take
effect on the subsequent billing date.
To request cancellation, please call us 979-315-1012.

In some instances, you will connect with the medical provider by video. (To learn which instances, go to How is the consultation with the medical provider conducted?) All live telehealth visits are conducted without an appointment.

Once you submit your information and pay the provider fee (if applicable), you can schedule a video consultation for a time that is convenient for you. Our U.S. licensed medical professionals are available for live video consultations daily 7 a.m. to 9 p.m. CST. Most patients can schedule an appointment within 1-2 days and you can reschedule up to 24 hours before the appointment time.

30 minutes before your scheduled appointment time, we will send you a link to join your video consultation by email and test message to the email address and phone number listed in your profile. Once you click the link, you will enter the virtual waiting room where you can test your video and audio before meeting with the provider. The provider will admit you to the consultation at the scheduled time.

All medications that we offer are FDA approved and are carefully reviewed by a U.S. licensed medical provider to be the safest and most effective treatment option for you.

Report all medications (prescription and non-prescription), vitamins, and supplements during your assessment. Your provider will review them prior to writing you a prescription. RedBox Rx pharmacists will also check your prescription(s) for any potential interactions. If you have a specific question please email us at [email protected].

To request a refill early, go to the Treatments page within your account section, find your medication, and click “Refill Now.” As long as you have refills remaining, we will ship out the product. If you have questions, contact us at 844-733-2697 or email [email protected].

Our goal is to make your whole RedBox Rx experience as easy and convenient as possible. Your prescription bottle will tell you how many refills are remaining. If you have refills available, we will automatically ship them to you and will continue to do so until an appointment is required.

If you are out of refills (we will let you know via email), you will need to complete a follow-up visit. You can go to the Treatments page within your account section. Find the treatment you want to continue and select “Continue Treatment.”

You can also select “Talk to a Provider” if you have questions about your treatment.

If you have a question for the medical team, you can select “Talk to a Provider” or “Talk to a Pharmacist” on the Treatments page within your account section.

If you are out of refills and want a new prescription on your treatment fulfilled through the RedBox Rx pharmacy, go to the Treatments page within your account section. Find the treatment you want to continue and select “Continue Treatment.”

For treatments fulfilled by another pharmacy, the process for a follow–up visit is the same as your initial visit. Find your condition and select the Get Started / Start Visit button to begin a new assessment.

Make sure to let the provider know how you are doing on the current treatment and any concerns you may have.

Not necessarily. Depending on the condition and treatment, you may be prescribed up to a year's worth of medication. In some cases, only a smaller amount is appropriate.

Your prescription bottle will tell you how many refills are remaining. If you have refills available, we will automatically ship them to you and will continue to do so until an appointment is required.

If you are out of refills (we will let you know via email), you will need to complete a follow-up visit. You can go to the Treatments page within your account section. Find the condition you want to follow up about, and select “Continue Treatment”

It is important not to stop taking your medication unless instructed to do so by your medical provider. If there are no refills left on your prescription, it’s time to complete another visit with one of our providers to receive more medication.

For RedBox Rx treatments, we will notify you via email with a link to start a follow-up visit. You can also go to the Treatments page within your account section. Find the condition you want to follow up about, and select “Continue Treatment”

For treatments fulfilled by another pharmacy, the process for a follow–up visit is the same as your initial visit. Find your condition and select the Get Started / Start Visit button to begin a new assessment.

Make sure to let the provider know how you are doing on the current treatment and any concerns you may have.

We do not accept prescriptions from providers outside of our service. To obtain a personalized treatment from us, choose a treatment condition and begin the easy process of completing your account and filling out a medical assessment.

If you are experiencing a medical emergency, call 911.

Visit any of the health category pages across the top navigation of our website. You can click on a medication to learn more about it. You will also receive medication instructions with any prescription.

If you would like to speak to one of our pharmacists, please call (844) 733-2697 or email [email protected].

Signatures are not required upon delivery for the convenience of our customers.

RedBox Rx offers compounded GLP-1 medications for weight loss, including weekly semaglutide injections, daily semaglutide oral dissolvable tablets, daily tirzepatide oral dissolvable tablets and weekly tirzepatide injections.

RedBox Rx offers transparent, affordable pricing on GLP-1 weight loss medications with no intro pricing or change in cost based on dosage increases. Our monthly subscription includes everything – your medication, injection supplies (if applicable), unlimited provider follow-ups through messaging or video and more. Monthly pricing is as follows:

• Compounded Semaglutide Weekly Injections – $189/month (28 days) with 6 month subscription.

• Compounded Semaglutide Oral Dissolvable Tablets – $279/month (28 days).

• Compounded Tirzepatide Weekly Injections – $429/month (28 days).

• Compounded Tirzepatide Oral Dissolvable Tablets – $397/month (28 days).

RedBox Rx's medical weight loss programs offer comprehensive support to set you up for success. Included with each month’s subscription is:

• Medication.

• Express shipping.

• Injection supplies (if applicable).

• Unlimited follow-ups with your medical provider through messaging or video.

When you start your weight loss program with RedBox Rx, the following is included with your first month’s purchase:

• One comprehensive metabolic panel to be completed at a Quest Diagnostics lab location.

• One 30-minute one-on-one discovery session through our parent company Hy-Vee’s online dietitian services.

RedBox Rx offers compounded weight loss medications and support as an all-in-one subscription service. We’ve partnered with Hy-Vee dietitians to provide nutrition and weight loss counseling services nationwide. Combining weight loss medication and services from our registered dietitians will set you up for success in reaching your weight loss goals.

Enrollment starts with an online assessment, and then a U.S. licensed medical provider will review your intake and determine eligibility. That review typically occurs within 24 hours. If you qualify, medication will be ordered from one of our state-licensed sterile compounding pharmacy partners and express shipped to your door within five to seven days.

Branded GLP-1 weight loss medications were originally developed and prescribed for diabetes management. After years of safe and effective use, these drugs have emerged as a promising and innovative solution for individuals seeking effective and sustainable weight loss. Engineered by leading pharmaceutical companies, these GLP-1 receptor agonists harness the power of the Glucagon-Like Peptide-1 hormone to regulate blood sugar levels and aid in weight loss.

The distinct feature of GLP-1 weight loss medications is the ability to influence satiety and reduce appetite. The drugs work by mimicking GLP-1, a gut hormone produced naturally by your body that is involved in insulin release and appetite regulation. GLP-1 medications have been shown to encourage insulin release after you eat, inhibit glucagon production (to prevent blood sugar spikes) and slow down digestion. Together, these effects help control blood sugar, reduce appetite and lead to weight loss.¹

In clinical trials, significantly more participants lost at least 5% of their body weight after taking GLP-1 agonists than placebo.²

Weight loss can vary among patients. Some individuals will experience weight loss within the first four weeks. On average, the most weight loss happens within the first five months.³

Continue to take as directed and your provider will adjust your dose as needed to promote optimal weight loss tailored to your needs. On average, one to two pounds per week (or six to eight pounds per month) of weight loss is typically considered safe.

Drug compounding is the process of combining, mixing or altering ingredients to create a medication tailored to the individual needs of the patient. The FDA also approves medications that are in shortage to be fulfilled by a compounding pharmacy. Compounded GLP-1 weight loss medications fall into the latter group.⁴

With RedBox Rx, we ensure that:

• Ingredients used in the prescribed GLP-1 compounds are pharmaceutical grade and not research grade.

• GLP-1 medication is compounded using its base form and not its salt form.

• The compounding pharmacy conducts third-party quality testing to check for potency, sterility and the presence of toxins.

• Complete due diligence of the compounding pharmacy, including but not limited to accreditations, licensures and manufacturing processes.

Compounded GLP-1 medications contain the same active ingredient and work similarly to name brands. The most noticeable difference is that injectable compounded GLP-1 medications come in a vial and the user must measure each dose. The name brands come in an autopen with premeasured dosages.^5,6,7

Yes, you should not eat or drink (other than water) for 12 hours before you labs are drawn.

A subscription is required to receive a prescription for weight loss medications from RedBox Rx. The subscription is a consistent flat rate from the time you enroll, with no change in price based on dosage increases. There are no introductory fees and you can cancel at anytime. Pricing is dependent on the medication and is as follows:

• Compounded Semaglutide Weekly Injections – $189/month (28 days) with 6 month subscription.

• Compounded Semaglutide Oral Dissolvable Tablets – $279/month (28 days).

• Compounded Tirzepatide Weekly Injections – $429/month (28 days).

• Compounded Tirzepatide Oral Dissolvable Tablets – $397/month (28 days).

Included with each month’s RedBox Rx weight loss subscription is:

• Medication.

• Express shipping.

• Injection supplies (if applicable).

• Unlimited follow-ups with your medical provider through messaging or video.

When you start your weight loss program with RedBox Rx, the following is included with your first month’s purchase:

• One comprehensive metabolic panel to be completed at a Quest Diagnostics lab location.

• One 30-minute one-on-one discovery session through our parent company Hy-Vee’s online dietitian services.

Cancellation policy: We understand that circumstances may change, and you may need to cancel your subscription. You may cancel your subscription at any time without a refund for the remaining subscription period. To ensure a smooth process, we require your cancellation request to be received 48 hours prior to your billing date. If this timeline is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.

Refund policy: Your satisfaction is important to us. If you are not completely satisfied with the medical weight loss subscription program, contact us for a refund. Patient is not eligible for a refund once the medication has been ordered from the pharmacy. Refunds are issued at the sole discretion of RedBox Rx.

To cancel your subscription and/or request a refund, email us at [email protected] or call (844) 733-2697.

To cancel your weight loss subscription, call 844-733-2697 at least 48 hours before your subscription renews. Please note that cancellations made after this timeframe will result in the subscription being charged on the upcoming billing date, and the cancellation will take effect on the following billing cycle. Unfortunately, we cannot offer refunds for any remaining subscription period. You may refer also refer to our refund and cancellation policy for details.

Our weight loss medication subscription programs are not covered by insurance.

As soon as you are prescribed medication, our pharmacy will provide a same-day order confirmation. We allow 24-48 hours before shipping the medication just in case there are any changes that need to be made to the shipment location. Once shipped, medication typically arrives within 48-72 hours.

Your RedBox Rx weight loss medication subscription includes unlimited communication through messaging or video with our weight loss medical providers. If you have a question or are experiencing any side effects related to the medication, please contact customer service at (979) 315-1012.

During your first consultation, your provider will order a comprehensive metabolic panel to be completed at a Quest Diagnostics lab location. This panel is included in the price of your first month’s weight loss medication subscription.

The test needs to be completed within 60 days of your prescription to avoid disruption to the program. If done ahead of your first refill visit, you may be eligible to receive a stronger dose. Your provider will customize your medication plan based on the lab results. If there is a need for a separate lab facility, please let your clinician know. If you’ve had labs done previously, you can submit them to the clinician. For any questions related to labs, please contact our customer service team at (979) 315-1012.

All states plus Washington, D.C., except for Louisiana and Mississippi. Due to state law restrictions, only our dietitian services are available in Louisiana and Mississippi.

Eligibility is determined by an online assessment, which is reviewed by licensed weight loss medical providers. Some of the basic criteria for a medical weight loss program include:

• 18 years or older.

• BMI greater than 27, if not already taking a GLP-1 medication.

• Not pregnant or currently breastfeeding.

• Qualifying health history.

Yes! RedBox Rx offers prescription compounded GLP-1 medications online. Our medications and processes are as safe as getting a prescription or service from an in-person medical provider. We partner exclusively with state-licensed sterile compounding pharmacies who source their ingredients from FDA-registered facilities. Start an online doctor consultation to see if you qualify

Prescriptions are generally delivered to your shipping address 5-7 days after being prescribed. You will receive text and email notifications with tracking information as soon as it is available. Please note our compounding pharmacies ship Monday through Thursday only.

Yes, you are able to use your HSA or FSA card to pay for both telehealth and prescription costs. Please email us at [email protected] or call us at 844-733-2697 if you have any issues.